Patient care

Clinical Laboratory

Authorized by Community of Madrid

No. SL0223

REGULATION CUSTOMER

Molecular Diagnostics EMPIREO in their quest to serve you personalized service has been provided hereto Customer. We have professionals who are in touch with the latest developments taking place in research, which enables you to provide vd. the best available information: answer your questions about risk practices, advances in biomedical research and current treatments.

Moreover, we have a motto: confidentiality in pleasant surroundings. In EMPIREO not prosecuted, reported: not only will perform tests vd. ask us and we give the results as quickly, diligence and confidentiality, but we guide and redirect best specialist who can understand your concern.

INFORMATION ABOUT TYPE OF TEST

Information will be provided on each test will be adequate, clear and complete. To facilitate information you provide and to guide you better about appropriate type of test to you, you may ask questions about your lifestyle and risk factors (which vd. There is bound to answer). All information provided is strictly confidential , will not be recorded in any type of medi : whether paper, electronic files, etc. . and its purpose is only to help you make decision on type of test you want to perform. All this is protected by anonymity of test .

With the information and guidance provided by specialists in Molecular Biology EMPIREO, shall be at their discretion the type of evidence that you wish. EMPIREO staff looking after you do not have ability to prescribe treatment, but if you can direct physician or appropriate specialist for treatment.

CONFIDENTIALITY AND ANONYMITY OF TESTS

To preserve maximum confidentiality and anonymity of evidence vd. is made, you will not take any personal data. Will register a record of client customer alphanumeric code (unique and personal) that will be delivered on a card with a user key. Each test vd. is made will be automatically associated with your client code and it will be encoded by a sequence of letters and numbers (one-off) that references day, hour, minutes and seconds to the sample was taken.

Only as a means of contact, you will be prompted for a phone number or email address, sole purpose is to contact vd. if you have to repeat the test by circumstances beyond our control (power failure, mechanical failure, sample degradation, etc.).

TAKING SAMPLING. INFORMED CONSENT

Depending on test you will take a biological sample either blood or discharge of any type, to be used exclusively in development of the diagnostic test previously requested by vd. At the conclusion of diagnostic test, the leftover remnants of its biological sample will be destroyed immediately. To this end, in those strictly necessary tests , you will obtain their informed consent was considering legislation (SEE APPENDIX).

Sampling will take place with sterile disposable single use item, which will be unsealed in presence of customer. Lab technician will remove sign, he will diligently and with maximum guarantees using gloves and/or mask (as appropriate). Throughout laboratory procedure sample taken will be analyzed and processed with disposables exclusively for that test.

ISSUANCE OF RESULTS. DELIVERY METHODS

And a brief description of technique used to issue result; For each test a report must identify number of test client code, date, type of test performed and result of same shall be delivered.

To access your results have several options (you must choose at time of hiring test):

  • In person, upon identification card user who gave the contract proof.
  • On our website www.empireo.es, accessing your personal page using username and password listed in client card that was given to hire test. From there you can access your customer file and delete phone number, email address or any other information that we have provided .
  • By phone, for it must call from the same phone as you provided contact form and identify with client code and password that you were provided. To preserve privacy and anonymity, no results will be given by telephone if vd. expressly stated not to hire test.

At any time after issuance of result when you can contact our specialists (either in person or by phone) to clarify any doubts you have about  interpretation of results. In each case you may be a guide for specialist doctor should prescribe right treatment for your needs.

PROTECTION OF PERSONAL DATA . CUSTOMER SUPPORT

EMPIREO SL guarantees absolute confidentiality of personal data of users www.empireo.es and informs the user of the existence of a file of personal data created with the purpose of administering the relationship EMPIREO SL www.empireo.es users and those who provide their personal data.

In compliance with the provisions of Law 15 /1999 of December 13, Protection of Personal Data You may at any time exercise the rights conferred by law relating to access, rectification, cancellation and opposition to the transfer their data to the file proprietary EMPIREO, SL. If you have any questions or want to modify, cancel or include your information in the file, please contact our customer service department and responsible for the file via the phone number +34 91 591 63 e-mail info@empireo.es or go to the EMPIREO address, SL C/ Sagasta, 7, 1 – left. 28004 – Madrid.

EMPIREO SL www.empireo.es and undertake to comply with its obligation of secrecy of personal data and its duty to guard it, and take necessary measures to prevent alteration, loss, treatment or unauthorized access in accordance with established by rules of security measures for automated files containing personal data, approved by Royal Decree 994/1999 of 11 July.

ANNEX

MANAGEMENT BOARD

INFORMED CONSENT

D…………………………………………………………………………………………….., with ID Nº ………………………., I agree voluntarily to facilities EMPIREO SL intended to fulfill myself ……………………………………….. test, assuming the following conditions:

  • Biological sample that I will take will be used exclusively in the development of the previously indicated diagnostic test, not giving my consent for use for any other purpose .
  • At the conclusion of the diagnostic test , the leftover remains of my biological sample will be destroyed , not giving my consent for storage.
  • I agree that EMPIREO S. L. My biological sample transport to the reference laboratory that produces these tests, assuming it is EMPIREO SL responsible for their custody and to enforce the first two clauses.

From all of which I have been rightly informed ,

And for the record, I sign this consent

In Madrid at 20

EMPIREO, SL guarantees absolute confidentiality of personal data of users empireo.es and informs the user of existence of a file of personal data created with purpose of administering the relationship EMPIREO, SL and you empireo.es with users who provide their personal data.

In compliance with the provisions of Law 15 /1999 of December 13, Protection of Personal Data You may at any time exercise rights conferred by law relating to access, rectification, cancellation and opposition to transfer their data to the file proprietary EMPIREO, SL. If you have any questions or want to modify, cancel or include your information in file, please contact our customer service department and responsible for the file via phone number +34 91 591 63 13 or email info @ empireo.es EMPIREO or go to the address, SL C / Sagasta, 1 – izda. 28004 – Madrid.

EMPIREO, SL empireo.es and is committed to fulfilling its obligation of secrecy of personal data and its duty to guard it, and take the necessary measures to prevent alteration, loss, treatment or unauthorized access in accordance with the provisions of the regulation of security measures for automated files containing personal data, approved by Royal Decree 994/1999 of 11 July.